Sorry to hear you've been the victim of a scam. Unfortunately scammers are relentless and often target users on social media channels, impersonate HashPack staff and other teams building on Hedera, or create links to websites which appears legitimate but actually steal your account information.
Most often the scammers promise airdrops or free tokens. Remember, if it is too good to be true, it often is.
- First, create a report on Chainabuse to notify them of the scam.
- Gather all transaction IDs using HashScan following the stolen funds. Most often, scammers will deposit funds in the form of HBAR to an exchange. Exchanges often KYC their customers and the scammer may be identified by the exchange from the memo used for the deposit.
- Next, file a complaint at the Internet Crime Complaint Centre (IC3). The Internet Crime Complaint Center, or IC3, is the leading hub for reporting cyber crime. It is run by the FBI, the lead federal agency for investigating cyber crime. The IC3 report will be required by the exchange used by the scammer to off-ramp the funds from HBAR to fiat.
- Contact the deposit exchanges support team to notify them stolen funds have been deposited to their exchange, that you are the victim of a crime and provide all evidence (Chainabuse report, IC3 report and every transaction ID leading from the funds being stolen from your account and deposited to the exchange).
The exchange may be able to freeze the account and funds and hopefully help you find restitution by returning stolen funds to the original Hedera address. Below is a list of exchange deposit addresses to help you identify where your stolen funds have been deposited to.
Please see this article for exchange deposit addresses.
As HashPack is a non-custodial solution we're unable to access user accounts. Unfortunately there's nothing we can do to recover your balance.